Return Policy
We want you to feel like every item is the perfect match for your project. If it’s not the right fit, we’ll help you get it sorted and have you on your way.
You can return most items for a refund or store credit within 14 days of delivery. Return shipping costs apply, and the item must be in it's original condition and packaging to be accepted.
There are a few items that can not be returned:
- Clearance items
- Gift cards
- Used items
- Bundled items
- Items marked “Non-Returnable” on the sale page
- If your item is damaged or defective, the above does not apply. In such cases, we’ll take care of it and work with you to find the best solution.
Refund Options
You can choose to receive store credit for your return or have the original payment refunded. Any associated return shipping costs will be deducted from the refund amount. More details can be found in the Refunds section.
Return Policies
Our return policy is slightly different for some products and special-occasion purchases:
If you receive the wrong item or it arrives damaged, you can either decline the delivery or inform your delivery representative(s) and contact us so we can arrange for a replacement. Bear in mind that once the lighting product is installed, it cannot be returned.
Extended Holiday Return Policy
For all items purchased between November 1 and December 31, the deadline to return them is extended until January 31.